Privacy Policy

General information

For the purposes of article 10 of Law 34/2002, of July 11, of the Law on Information Society Services and Electronic Commerce, the user is informed that the owner of the website is Travelface, with address social in Barcelona, ​​(08008), Passeig de Gràcia, 101 – Pral 2ª ; and with email address info@travelface.es

Conditions of use

The user undertakes to make diligent use of the web site and the services accessible from it and not to use the services or information contained in the web site to carry out activities contrary to the law, morality and good customs, to order. public and, in general, to a use in accordance with this legal notice.

To use certain services, the user must register in advance, selecting the identifier (ID or User) and the password, personal and non-transferable, which the user agrees to keep and use with due diligence, with complete indemnity for Travelface regarding depending on the use made of this password.

To improve the features of the website, the owner reserves the right, at any time and without prior notice to the user, to modify, expand or temporarily suspend the presentation, configuration, technical specifications and services of the website, unilaterally. Likewise, it reserves the right to modify these conditions of use at any time as well as any other specific conditions.

Intellectual property

The structure of the website, its design and its source code, as well as the logos and brands included in it, are the property of Travelface, or of third parties that have authorized its use on https://travelface.es/ and They are protected by intellectual and industrial property regulations. Its owners reserve the legally appropriate actions to repair the damages caused by any act that violates the intellectual property rights over these contents.

It is strictly prohibited to carry out any manipulation or alteration of this website without the prior consent of Travelface.

Limitation of liability

Travelface will not assume any responsibility derived from the use by third parties of the content of the website and may exercise all civil or criminal actions that correspond to it in the event of infringement of these rights by the user. The use of the website or any of its elements for illegal purposes is absolutely prohibited.

Travelface is not responsible for the accuracy of the information contained on the website, nor for any typographical, formal or numerical errors that may exist.

The links contained in this website may direct you to third-party web pages. Travelface does not assume any responsibility for the content, information or services that may appear or be provided on said sites, which will be exclusively informative and that in no case imply a relationship between https://travelface.es and the persons or entities that own such sites. contents or headlines of the sites where they are found.

Information about cookies

Cookies are small data files that the internet server sends to the device with which you connect to the website and that allow us to know, for statistical purposes and to improve the service and adapt it to your preferences, what your behavior is when you browse the web. Cookies are only associated with your browser and do not provide personal data by themselves. Cookies cannot harm your device and are also very useful as they help us identify and resolve errors.
Type of cookies
a.. own cookies
b.. third party cookies
For its length of stay

a.. session cookies
b.. persistent cookies
For its purpose

a.. Technical cookies
b.. Personalization cookies
c.. Analysis cookies
d.. Advertising cookies
and.. Behavioral advertising cookies
What types of cookies are used on this website?
The cookies that can be used on this website, as well as their type and function, are identified below:

a.. Session cookies: they collect the information necessary for the operation of the website. For example, cookies that allow you to access secure areas, but are not used for identification.
b.. Technical and functional cookies: those that allow you to navigate through the website, platform or application and use the different options or services therein. For example, identifying the session, accessing restricted access parts, making a request for registration or participation in a campaign or form, using security elements while browsing, storing content for the dissemination of videos or sound or sharing content through social networks
c.. Analysis cookies: those that allow the person responsible for them to monitor and analyze your behavior on the websites to which they are linked. The information collected is used to measure the activity of the website, application or platform. Also, for the preparation of navigation profiles to introduce improvements based on the analysis of the usage data of the service.
d .. Advertising cookies: those that allow the management of advertising spaces that, where appropriate, have been included in the website, application or platform from which the requested service is provided.
and.. Google Analytics

Acceptance of Travelface’s cookie policy

We display information about our cookie policy every time you log in to this website. Given this information you can do the following actions:
1.. Continue browsing the web. If you continue browsing, we will understand that you accept the use of cookies. In this case, this notice will not be displayed again when accessing any page on the website during this session.
2.. Close. The notice is hidden from this page, but when accessing any other page on the website the notice will be displayed again at the top of the page.
How to modify cookie settings
You can restrict, block or delete the cookies we use on the website or on any other of our websites by configuring your browser for this purpose. In each browser the operation to follow is different, but the Help function on each browser’s website will show you how to do it, for example:

1..Internet Explorer
2..FireFox
3.. Chrome
4..Safari

 

Consequently: The data collected through forms, emails or other means will be used, solely and exclusively, for the purposes indicated in the form that the user fills out. We will not transfer user data to third parties or sell or share it. We will not contact any user unless it is strictly necessary for the required service. Likewise, we inform you of your right to exercise, in the terms established in the GDPR, the rights of access, rectification, cancellation and opposition of your personal data, being the person responsible for the Travelface file.

Privacy Policy Notice

WHAT TYPE OF PERSONAL INFORMATION DOES TRAVELFACE COLLECT?

TRAVELFACE may collect the following personal information from users of the TRAVELFACE website and/or the TRAVELFACE mobile application (“WEB”) through the corresponding forms: name, email address, postal address, telephone number, date of birth, sex.

WHY DO WE PROCESS PERSONAL DATA?

The personal data of the interested party will be processed for the following purposes as applicable:

– Manage and develop the registration on the WEB. Registration will involve the creation of profiles of the user’s navigation on the WEBSITE. Said profiling consists of the use of the client’s personal data and browsing information such as the products viewed or added to the basket, the sections of the WEBSITE visited, the location to evaluate their preferences and/or personal interests with the objective of offering you the contents of the WEBSITE, offers, services and products appropriate to your profile.

– Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a customer via email, SMS or postal mail. The sending of this information will involve the creation of user profiles, which consists of using personal data, the history of their purchases if applicable, as well as navigation information on the WEB to evaluate certain aspects related to their personal preferences with the objective to offer you commercial communications appropriate to your profile.

– The content, products or services will be personalized to the client in communications based on their interests. To manage communications, see the ‘Subscriptions’ section in My Account.

– Respond to the exercise of ARCO+ rights, as well as queries and complaints.

– Manage the alert service for when a certain item of clothing is available on the WEB.

– Management and issuance of sales documents: digital ticket, sales invoice or Tax Free.

– Manage the WIFI service in TRAVELFACE stores.

HOW LONG WILL WE KEEP THE DATA?

TRAVELFACE will store personal data only for the period of time reasonably necessary taking into account the needs to respond to questions that arise or resolve problems, make improvements, activate its services and comply with the requirements of applicable legislation. This means that it can retain personal data for a reasonable period of time even after the interested party has stopped using TRAVELFACE services or has stopped using the WEBSITE. After this period, personal data will be blocked from all TRAVELFACE systems.

WHAT LEGITIMATES US TO PROCESS THE DATA?

TRAVELFACE has the following legitimate bases to process personal data:

 

Consent
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the interested party, if it has been given:

– Registration management on the WEB.

– Management of sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

– Response to the exercise of ARCO+ rights, queries and claims by the interested party.

– Management of the garment availability alert service on the WEB.

– Management and issuance of the following sales accreditation documents: digital ticket and Tax Free.

– Management of the WIFI service in TRAVELFACE stores.

The withdrawal of consent to these treatments by the interested party will not condition the execution of the sales contract entered into between the interested party and TRAVELFACE.

Legitimate interest
In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of TRAVELFACE:

– The creation of profiles through browsing the WEB by a user registered there, as well as by all those users who have provided us with their data for any other purpose.

– The creation of profiles to send information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

– Sending satisfaction surveys on the products purchased or services used by TRAVELFACE customers to request their opinion and be able to improve them.

Our legitimate interest is to be able to guarantee that our WEBSITE remains secure, as well as to help TRAVELFACE understand the needs, expectations and level of satisfaction of users and, therefore, improve services, products and brands. All these actions are carried out in order to improve the level of customer satisfaction and ensure a unique browsing and purchasing experience.

 

WHICH RECIPIENTS CAN WE COMMUNICATE THE DATA?

The personal data of the interested party may be transferred/communicated to the following recipients:

– Administrations and Public Organizations when required by tax, labor, Social Security or any other applicable regulations.

– Companies in charge of data processing, such as franchisees and suppliers that provide services to TRAVELFACE (courier companies, communication sending companies, agencies, profiling companies, etc.).

TRAVELFACE does not under any circumstances sell customer data to third parties.

HOW DOES TRAVELFACE PROTECT PERSONAL DATA?

The WEB uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data and guaranteeing its confidentiality. To achieve these purposes, the user accepts that TRAVELFACE obtains data for the purposes of the corresponding authentication of access controls.

Additionally, any transaction made through the WEB is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity.
TRAVELFACE states that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties.

WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

You have the following rights that can be exercised through the email address info@travelface.com:

Right of access You have the right to obtain confirmation as to whether or not TRAVELFACE is processing personal data that concerns you, as well as to access the personal data that TRAVELFACE has about you.
Right of rectification You have the right to request that TRAVELFACE rectify personal data when it is inaccurate or to complete it when it is incomplete. If you are registered on our WEBSITE, it may be easier for you to correct them directly by modifying your profile.
Right of deletion/right to be forgotten You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Right of limitation You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.
Right of portability You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.
Derecho de oposición Puede oponerse que los datos personales sean objeto de un tratamiento basado en el interés público o legítimo perseguidos por TRAVELFACE, incluida la elaboración de perfiles. En tal caso, TRAVELFACE dejará de tratar los datos, salvo por motivos legítimos imperiosos o el ejercicio o defensa de posibles reclamaciones.
Decisiones individuales automatizadas Tiene derecho a no ser objeto de una decisión basada únicamente en el tratamiento automatizado, incluida la elaboración de perfiles, que produzca efectos jurídicos sobre usted o le afecte significativamente de modo similar. Sin embargo, no resultará posible ejercitar tal derecho en caso de que la decisión sea necesaria para la celebración o ejecución de un contrato entre usted y TRAVELFACE; esté autorizada por el derecho aplicable a TRAVELFACE siempre que establezca medidas adecuadas para salvaguardar sus derechos, libertades e intereses legítimos; o se base en su consentimiento explícito.
Derecho a presentar una reclamación Tiene derecho a presentar una reclamación ante la Agencia Española de Protección de Datos.